How does it work?

comofunciona

Purchase the service and the specialist you have chosen will contact you....

comofunciona

steps

1
To access the service you must be registered in to the platform.
2
Once you are logged into the platform, you may select the desired service.
3
After finalizing the transaction, please choose the doctor who will assist you throughout the service.
4
The doctor will contact you within 48 hours by phone to check your background and prescribe the proper examination (if you picked up the right one regarding to your background. If the specialist decides not to prescribe the originally selected service, the most suitable will be advised, if necessary, and the price of the service you have originally purchased will be totally refunded.)
5
Once the service has been prescribed, we will contact you to send the sample kit to the address you indicate.
6
Then, collect the samples by following the instructions provided in the kit and a logistics company will pick up the kit at the indicated location.
7
The laboratory will analyze the samples provided in the kit and upload the results report to the platform. At which time, you will receive an email requesting that you enter your private area to make an appointment with the doctor you chose.
8
5 minutes before the scheduled time, you will have access to your video consultation space where the doctor will explain the results and will give you information regarding the steps to follow according to the report.
9
At the end of the video consultation, you will have access to the detailed report of the laboratory.

This site uses both its own cookies and third-party cookies in order to obtain statistical data on the browsing activity of its users. You accept these cookies by continuing to browse the Portal or by clicking ACCEPT You can find information on how to enable/disable browser cookies reading our Cookie Policy

This site uses both its own cookies and third-party cookies (files which are installed on the user’s device and which record browsing information) in order to obtain statistical data on the browsing activity of its users. By clicking ACCEPT or by continuing to browse the Portal, you accept that PROMETUM SPAIN S.L.U. may store and use these cookies. To find out more, please read our Cookie Policy where you can also find information on how to enable/disable browser cookies. ACCEPT