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To access the service you must be registered in to the platform.
Once you are logged into the platform, you can purchase the service directly online.
After finalizing the transaction, please choose the doctor who will assist you throughout the service.
The doctor will contact you within 48 hours by phone to check your background and prescribe you the analysis (if you picked up the right one regarding to your background. If the specialist decides not to prescribe the service, the most suitable one will be advised, if necessary, and the price of the service you have purchased will be totally refunded.)
Once the service has been prescribed, we will contact you to send the sample kit to the address you indicate.
Then, collect the samples following the instructions provided in the kit and a logistics company will pick up the kit where you indicate us.
The laboratory will analyze the samples of the kit and upload the results report to the platform. At which time, you will receive an email requesting that you enter your private area to make an appointment with the doctor you chose.
5 minutes before the scheduled time, you will have access to your videoconsultation space where the doctor will explain you the results report made by the laboratory and will give you information regarding the steps to follow according to the report.
At the end of the videoconsultation, you will have access to the detailed report of the laboratory.